Software Development Terms and Conditions

Section 1: Definitions

1.1 Unless otherwise expressly agreed between NAIB Global IT Consulting Services ("NAIB") and a client ("Customer") these terms will apply to the provision of all Software development Services by NAIB to the Customer, and are to be read in conjunction with any Statement of Work (SOW) entered into with the Customer ("SOW"). 

1.2 Each SOW together with these terms forms a separate agreement ("Agreement"). These terms do not apply to other IT and/or support Services where NAIB and the Customer may have entered into separate written agreements dealing with those subject matters.

1.3 NAIB may modify or amend these terms on 30 days' prior written notice.

Section 2 : Scope of agreement

2.1 NAIB shall develop, supply and, if applicable, install the Software for the Customer and shall licence the Software to the Customer. The Customer shall pay NAIB in accordance with the terms and conditions outlined in any corresponding SOW.

2.2 NAIB shall supply the third party / proprietary Software [if any] set out in the SOW on the terms of the relevant licence agreement and the Customer shall pay NAIB the licence fees in accordance with the terms and conditions outlined in any corresponding SOW.

Section 3 : Development of software

3.1 NAIB shall develop the Software substantially in accordance with the Specifications.

3.2 Either party may suggest changes to the Specifications in accordance with clause 8.

Section 4 : Delivery and Installation

4.1 NAIB shall use reasonable endeavours to deliver the Software and the Documentation, if any, to the Customer on the delivery date specified in the SOW or as soon as reasonably practical.

4.2 If applicable, NAIB shall use reasonable endeavours, on or before the installation date specified in the SOW, if any, to install the Software on the System

4.3 NAIB will have no liability for any delays or failure in delivery where such delays or failure are the direct or indirect result of any act or omission of the Customer or a breach by the Customer of this Agreement.

Section 5 : Acceptance

5.1 The Customer must, within 7 days of delivery date and, if applicable, installation of the Software, test the Software in accordance with the acceptance criteria set out in the SOW and/or relevant Specifications. NAIB will be entitled to observe and, at its option, participate in the acceptance tests.

5.2 The Customer is deemed to have accepted the Software when either:

a)  the Customer has completed those acceptance tests to its reasonable satisfaction or

b) 14 days have elapsed since the Software has been made available to the Customer for testing and the Customer has failed either to complete the acceptance tests or to notify NAIB in writing of any defects

Section 6 : Warranty

6.1 During the Warranty Period stated in any corresponding SOW, NAIB warrants that the Software will operate in conformity with the Specifications in all material respects.

6.2 The Customer must notify NAIB in writing during the Warranty Period if the Customer identifies a defect in the Software.

6.3 The Customer’s sole remedy for a breach of the warranty is limited, at NAIB's option, to one of the following:

a) The supplying of the Services again at no additional charge; or

b) The refund of any charges paid to NAIB for the defective Services.

6.4 If NAIB finds that the alleged defect does not exist, NAIB may make anadditional charge for investigating the alleged defect.

6.5 NAIB will not be liable under this clause:

a)  If the defect is not notified to the NAIB in writing during the Warranty Period;

b)  If the defect cannot be verified or reproduced by NAIB; or

c)  If and to the extent that the defect is caused by the Customer or a third party.

Section 7 : License

7.1 NAIB grants the Customer a non­exclusive, non­assignable licence to use:              

a)  The Software and to make a copy of the Software for the Customer’s security, backup and archival purposes; and

b)  The Documentation.

7.2 The Customer must use the Software and Documentation for its own internal business purposes only.

Section 8 : Customization Request

8.1 The Customer may request or NAIB may suggest a change to the Specifications and/or functionality of the Software 

8.2 The Customer will approve an agreed amount of time [a minimum of two hours] for the analysis of the proposed change(s) and accepts that such time is chargeable, regardless of whether the Customer subsequently decides to proceed with the customization or not.

8.3 Should a Customization Request be made, NAIB shall give an estimate to the Customer of the cost of implementing the customization requested, and indicate the impact of the proposed change on the budget and/or schedule of the project.

8.4 If the Customer accepts the estimate and the impact on timing provided under clause 8.3 and instructs NAIB to proceed with the proposed change, then NAIB shall provide to the Customer the following:

 a)  Revised Specifications [if applicable]; and

 b)  The revised charges and fees [if applicable],  and this Agreement shall then be deemed to incorporate the revised components specified in this clause.

8.5 NAIB may charge the Customer for any work undertaken in providing estimates under this clause at its then current rates.

Section 9 : Client Obligations

9.1 The Customer must, at its own expense, prepare it’s IT System(s) and access to such Systems for the installation of the Software. In doing so, the Customer must comply with any reasonable directions or Specifications issued by NAIB.

9.2 The Customer must provide NAIB with full and safe access to it’s IT Systems as is reasonably required by NAIB.

9.3 The Customer shall make available to NAIB in a timely manner all assistance, including personnel, information, facilities, Services and equipment, reasonably required by NAIB for the performance of its obligations under this Agreement.

Section 10 : Support

10.1 Following expiry of the Warranty Period, NAIB shall not be required to correct errors or defects in the Software or in any other respect support the Software pursuant to this Agreement.

10.2 NAIB may, at its option, provide support Services to the Customer pursuant to a separate agreement.

Section 11 : Charges & Payment

11.1 The Customer must pay NAIB the amounts specified in any corresponding SOW in accordance with the timing specified in such SOWs.

11.2 All sums payable by the Customer under this Agreement shall be made in full, without set­off or counter­claim and, except to the extent required by law, free and clear of any deduction on account of tax or otherwise.

11.3 If the Customer fails to make payment of any amount due under this Agreement on the due date, NAIB may without prejudice to its other rights require the Customer to pay interest on the amount due from the due date until the date of payment, at a rate equal to 5% above the current overdraft rate that NAIB has with its principal banker [in addition to the Customer remaining liable for the full amount outstanding]. 

Section 12 : Protection of intellectual property

12.1 The Customer acknowledges that NAIB [or its suppliers and licensors] is or shall be the sole owner of all rights [including Intellectual Property rights] in the Software and the Documentation supplied under this Agreement.

12.2 The Customer must not, nor may it permit any other person to:

 a)  copy, alter, modify, reproduce, reverse assemble, reverse compile or enhance the Software or the Documentation;

 b)  alter, remove or tamper with any trademarks, any patent or copyright notices, or any confidentiality, proprietary or trade secret, legend or notice, or any numbers, or other means of identification used on or in relation to the Software and/or the Documentation;

 c)  make any of the Software and/or the Documentation available to any person other than its employees without the prior written consent of NAIB; or

 d)  do any act that would or might invalidate or be inconsistent with NAIB's Intellectual Property rights.

12.3 The Customer must, at NAIB's expense, take all such steps as NAIB may reasonably require to assist NAIB to maintain the validity and enforceability of NAIB's Intellectual Property rights.

12.4 The Customer must notify NAIB of any actual, threatened or suspected infringement of any Intellectual Property right and of any claim by any third party that any use of the Software and/or the Documentation infringes any rights of any other person, as soon as that infringement or claim comes to the Customer’s notice. The Customer shall [at NAIB's expense] do all such things as may reasonably be required by NAIB to assist NAIB in pursuing or defending any proceedings in relation to any such infringement or claim

12.5 The Customer indemnifies NAIB against any loss, costs, expenses, demands or liability, whether direct, indirect or consequential or otherwise, and whether arising in contract, tort [including in each case negligence], or equity or otherwise, arising out of a claim by a third party alleging infringement of that third party’s Intellectual Property rights if such claim arises from infringement, suspected infringement or alleged infringement due to:

  a)  use of any of the Software and/or the Documentation in combination by any means and in any form with Software or equipment not specifically approved by NAIB, or in a manner or for a purpose not reasonably contemplated or authorised by NAIB; and/or

  b)  a breach by the Customer of clause 12.2

Section 13 : Confidentiality, Security and Publicity

13.1 The parties recognise and acknowledge the confidential nature of any Confidential Information

13.2  Neither party may use or disclose any Confidential Information other than:

 a)  To its employees to the extent necessary

 b)  With the express prior written consent of the other party and 

 c)  To its professional advisers

13.3 Each party agrees to implement such security arrangements as may be necessary to ensure that the secrecy of the Confidential Information is preserved.

13.4 Neither party may advertise or publicly announce any matter relating to the existence or the contents of this Agreement without the other party’s prior written consent, which shall not be unreasonably withheld. NAIB shall be entitled to refer to the Customer as a client of NAIB and provide extracts of its work in its portfolio.

13.5 The Customer shall indemnify NAIB against any losses, costs [including solicitor and client costs], expenses, demands or liability, whether direct, indirect, consequential, or otherwise, and whether arising in contract, tort [including in each case negligence], or equity or otherwise, incurred as a result of any unauthorised disclosure or use of the Confidential Information by the Customer or any of its employees.

Section 14 : Limitation of liability

14.1 Except for the warranty provided in clause 6, the Customer acknowledges that to the fullest extent permissible by law, the Services and the Software are provided without representations or warranties of any kind, either express or implied [unless otherwise stated in this Agreement], and all warranties and conditions, whether express or implied, are excluded including but not limited to implied warranties of merchantability and fitness for a particular purpose

14.2 NAIB will install, configure and integrate the Software, if so stated in the Specifications, however, NAIB accepts no liability for any loss, damage or interruption caused directly or indirectly to the Customer’s computer network or IT Systems, internet connections or data as a result of such installation, configuration or integration.

14.3 NAIB, its officers, employees or agents will not be liable in contract, tort, or otherwise to the Customer for any direct or indirect damage, loss or cost arising directly or indirectly in respect of the goods or Services supplied or from any of NAIB's acts or omissions.

14.4 If the Customer is using the Services for the purposes of a business, then it agrees that the provisions of the Consumer Guarantees Act will not apply to its use of or any reliance on any Services.

14.5 If NAIB is held liable to the Customer for any reason, NAIB's maximum liability is the amount paid by the Customer for the Services to which the liability relates.

14.6 No claim will be valid unless the Customer gives NAIB written notice of the claim within 6 months after it becomes aware or should have become aware of the circumstances giving rise to such claim.

Section 15 : Termination

15.1 Either party may terminate this Agreement immediately by notice in writing, upon:

  a)  The other party committing any material breach of this Agreement that is incapable of remedy,

  b)  The other party failing to remedy any breach of this Agreement that is capable of remedy, within 30 days of notice of that breach having been given by the non­-defaulting party to the other party or,

  c)  The commencement of liquidation or the insolvency of the other party [except for the purposes of solvent amalgamation or reconstruction], or upon the appointment of a receiver, statutory manager or trustee of the other party’s property, or upon an assignment for the benefit of the other party’s creditors, or upon execution being levied against the other party, or upon the other party compounding with its creditors or being unable to pay its debts in the ordinary course of business. 

Section 16 : Consequences of Termination

16.1 On termination by either party in accordance with clause 15, the licence granted under this Agreement shall terminate immediately. The Customer shall cease to use NAIB's Intellectual Property [including all Software and Documentation] and shall deliver to NAIB [or destroy at the NAIB's option] all copies of the Software and the Documentation and any material containing the Intellectual Property and any related documents.

Section 17 : Force Majeure

17.1 Either party may suspend its obligations to perform this Agreement if it is unable to perform as a direct result of a Force Majeure Event by notifying the other party giving details of the Force Majeure Event. Any such suspension of performance must be limited to the period during which the Force Majeure Event continues

17.2 Where a party’s obligations have been suspended pursuant to clause 17.1 for a period of 30 days or more, the other party may immediately terminate this Agreement by giving notice in writing to the other party. 

Section 18 : Assignment

18.1 The Customer shall not assign its rights under this Agreement without the prior written consent of NAIB.

Section 19 : Subcontracting

19.1 The Customer shall not subcontract any of its obligations under this Agreement without the prior written consent of NAIB

19.2 NAIB may, with the prior consent of the Customer, subcontract the performance of this Agreement in whole or part, such consent not to be unreasonably withheld. NAIB may, without the consent of the Customer, engage individuals on a subcontract or consultancy basis, whether or not operating under a corporate structure, to assist in the provision of any Services pursuant to this Agreement.

Section 20 : Entire Agreement

20.1 This Agreement constitutes the complete and exclusive statement of the agreement between the parties, superseding all proposals or prior agreements, oral or written, and all other communications between the parties relating to the subject matter of this Agreement.

Section 21 : Further Assurances

21.1 The parties must each do all such further acts [and sign any documents] as may be necessary or desirable for effecting the transactions contemplated by this Agreement.

Section 22 : Amendments

22.1 Except as specifically provided, no amendment to this Agreement will be effective unless it is in writing and signed by both parties.

Section 23 : Waiver

No exercise or failure to exercise or delay in exercising any right or remedy by a party shall constitute a waiver by that party of that or any other right or remedy available to it

Section 24 : Non - Merger

24.1 The agreements, obligations and warranties contained in this Agreement shall not merge on completion of the transactions contemplated by it but will remain in full force until satisfied.

Section 25 : Partial Invalidity

25.1 If any provision of this Agreement or its application to any party or circumstance is or becomes invalid or unenforceable to any extent, the remainder of this Agreement and its application shall not be affected and shall remain enforceable to the greatest extent permitted by law.

Section 26 : Notices

26.1 Any notice or other communication in connection with this Agreement shall be:

a) in writing;

b) marked for the attention of the person specified in the SOW or any replacement person notified by the relevant party; and

c) left at the address or sent by prepaid post or facsimile to the address or facsimile number of the relevant party specified in the SOW, or any replacement address or facsimile number notified by that party.

Section 27 : Dispute Resolution

27.1 Where any dispute arises between the parties concerning this Agreement or the circumstances, representations, or conduct giving rise to this Agreement, no party may commence any court or arbitration proceedings relating to the dispute unless that party has complied with the procedures set out in this clause 27

27.2 The party initiating the dispute [“the first party”] must provide written notice of the dispute to the other party [“the other party”] and nominate in that notice the first party’s representative for the negotiations. The other party must within 7 days of receipt of the notice give written notice to the first party naming its representative for the negotiations. Each representative nominated shall have authority to settle or resolve the dispute.

27.3 If the parties are unable to resolve the dispute by discussion and negotiation within 14 days of receipt of the written notice from the first party, then the parties must immediately refer the dispute to mediation.

27.4 The mediation must be conducted in terms of the Standard Mediation Agreement. The mediation must be conducted by a mediator at a fee agreed by the parties. Failing agreement between the parties, the mediator shall be selected and his/her fee determined by the Chair

Section 28 : Governing Law

28.1 This Agreement shall be governed by Laws of Kingdon of Bahrain, and the parties submit to the non­exclusive jurisdiction of the courts of Kingdom of Bahrain.

Section 29 : General Definitions

29.1 Unless the context otherwise requires, the following expressions shall have the following meanings:

• "Confidential Information"means information which is or has been disclosed by one party to the other, but does not include any information that is:

a) on receipt, in the public domain, or which subsequently enters the public domain without any breach of this Agreement;

b) on receipt, already known by the party receiving it;

c) at any time after the date of receipt, received in good faith from a third party; or

d) required by law to be disclosed;

• "Documentation"means the Documentation described in the Specifications;

• "Force Majeure Event"means any war, riot, strike, natural or man­made disaster, or other circumstance of a similar nature;

• "Intellectual Property"means copyright, patents, designs, trademarks, trade names, goodwill rights, trade secrets, Confidential Information and any other intellectual proprietary right or form of Intellectual Property;

• "Services" means the Services supplied by the NAIB in order to create and develop the Software;

• "Software"means the Software described in the SOW, but excludes the source code;

• "Specifications"means the Specifications referred to in the SOW;

• "System"means the equipment and Software that form the System on which the Software is to be installed, as specified in the Specifications;

• "Warranty Period"means the period specified in the SOW.